A training course for hotline operators on migration issues was held in Ashgabat
The United Nations Office on Drugs and Crime (UNODC), together with the USAID Safe Migration in Central Asia Program, organized a hybrid training course in Ashgabat aimed at improving the skills of state and public hotline operators in providing migration advice.
The main purpose of the training event was to strengthen the capacity of practitioner-operators of hotlines of state structures and public organizations in providing advice to applicants, using an approach focused on victims of human trafficking (HT) and taking into account possible psychological trauma.
After opening remarks by Mr. Cohen Markwering, UNODC Regional Manager, and Ms. Eleanor Valentine, Director of the USAID Safe Migration in Central Asia program, the first session focused on the American model of organizing a government hotline system to combat HT.
During the training, models of hotlines in the United States and Central Asian countries, such as Kyrgyzstan and Uzbekistan, were presented. Participants were introduced to the experience of various countries in the field of the structure and basis of hotlines, types of calls, HT case assessment, data management and analysis, as well as the redirection process.
In addition to enhancing participants' general knowledge of human trafficking and migrant smuggling, as well as national and regional developments, the training successfully honed the basic skills of hotline respondents, shedding light on a number of best practices.
ORIENT news
